Shipping Information

Please keep in mind these guidelines for delivery times, based on your country. These are not the guidelines set forth by the shipping service, but rather, are based upon our extensive experience in shipping to your countries.

PLEASE NOTE: FREE SHIPPING IS ONLY AVAILABLE VIA USPS. UPS SHIPPING WILL NOT QUALIFY FOR FREE SHIPPING.

United States:

UPS Ground: 1 to 5 days

UPS 3 Day Select: 3 days guaranteed

UPS 2nd Air: 2 days guaranteed

UPS Next Day Air Saver: Overnight by 3:00 pm guaranteed

UPS Next Day Air: Overnight by 10:30 am guaranteed

UPS Next Day Air Early AM: Overnight by 8:00 am guaranteed

USPS First Class: Up to 5 days

USPS Parcel Post: Up to 2 weeks

USPS Priority: Up to 3 days

USPS Express: Overnight (unless located in a remote area)

Canada:

UPS Standard: 2 to 5 days

USPS Priority: Up to 10 days
USPS All other options: Up to 45 days

Brazil:

UPS Expedited: 2 to 5 days guaranteed

UPS Saver: 1 to 2 days guaranteed

USPS Priority, Up to 15 days
USPS All other: Up to 60 days

UK:

UPS Expedited: 2 to 5 days guaranteed

UPS Saver: 1 to 2 days guaranteed

USPS Priority: Up to 10 days

USPS All other: Up to 30 days

Australia:

UPS Expedited: 2 to 5 days guaranteed

UPS Saver: 1 to 2 days guaranteed

USPS Priority: Up to 10 days

USPS All other: Up to 45 days

All Other Countries:

UPS Expedited: 2 to 5 days guaranteed

UPS Saver: 1 to 2 days guaranteed

USPS Priority: Up to 5 days

USPS All other: Up to 15 days

Merging orders for shipping refund guidelines:

You must notate on your subsequent orders that you DO want your orders from that day merged, we will not accept customer support emails as requests to merge.  We will combine orders starting January 1, 2016, over a 10 day period.  You MUST notate on each order that you would like you orders held for combined shipping or they will be shipped the day they are placed or within 24 hours excluding weekends and holidays.  Please remember that if you are ordering a pre-order and wish to have all of your orders merged it will delay any orders being shipped until the pre-orders are ready to ship. Also, we issue shipping refunds after the orders are merged and shipped due to some customers canceling and/or changing orders. It takes at least 1-3 business days to issue your refund.  Our business days for the office staff are Monday-Friday. If you have paid with a credit card, it will usually take an additional 48 hours for the credit to show on your credit card account.  


Our shipping rates are based upon live rates. We charge our costs on shipping and do not up charge your shipping costs. You will receive an accurate shipping total before checkout and you will be able to choose your shipping method before checkout.

Our shipping costs have greatly increased due to increases as of January 17, 2016 in shipping charges. In order to help you with these costs we are now offering free shipping to the US on orders over $50.00, to Canada on orders over $75.00 and free shipping internationally on orders over $200.00. Free shipping will be at the lowest rate available to us. Group orders are encouraged to realize these savings. We also have a Frequent Shopper Rewards program that pays 5% back on purchases. Please see details on the Frequent Shopper Rewards page.

Our Shipping Department works Monday through Friday from 7:30 am to 4:00 pm Mountain Time.